No one likes finger pointing. It’s a pain for the customer and typically it makes the people doing the pointing look bad too. Reality is that it’s going to happen despite our best efforts, but there are a couple things you can do to reduce it.
1. Choose a company that offers a variety of services. If there is the option for a “one stop shop”, then go for it. Otherwise, attempt to find a person or company that can manage the multiple vendors required to complete the task.
2. If you find a company you like working with, ask them for referrals and companies/people they like working with. This helps in two ways. You’ll know you are getting a reputable referral but also both parties will seek to not blame each other for any issues. The referring company won’t want to look foolish for recommending a poor company, and the company that earned the referral want to point fingers at the company that brought them in.
3. Do some research of your own on the project. It’s important to trust whoever you are working with, especially if it’s technology related, but sometimes when finger pointing is happening, you have to serve as the judge. If you have done some research on the topic, you’ll have some better “wisdom” on who’s to blame.
At Gamma Tech Services, we take every possible step to eliminate finger pointing. We start by offering a large range of services in house that in most cases would require multiple companies, and we have a strong relationship with strategic partners that we work along side. The result is a happier customer that doesn’t have to deal with finger pointing when problems arise.
